Customer Analytics Specialists
Good storytelling starts with great listening.
At Audible, that means each role and every project has our audience in mind.
Because the same people who design, develop, and deploy our products also happen to use them.
To us, that speaks volumes.
ABOUT THIS ROLEThis role reports into the Senior Manager of Customer Analytics & Insights for Customer Care and is responsible for quantitative data analysis and visualization.
By combining a deep understanding of business concepts with knowledge of statistics and exploratory data analysis, you will uncover actionable insights and catalyze change for your internal customers, as well as Audible listeners.
Your analyses may take the form of root cause analysis, impact assessment, Voice of the Customer deep dives, and more - all with the goals of building a better product, reducing cost, increasing efficiency, and ultimately improving customer experience.
In the process, you will forge strong relationships with key cross-functional partners while developing a deep knowledge of Customer Care and the Audible business.
ABOUT YOU You are Curious.
You are highly inquisitive, possessing a natural desire to ask questions and test hypotheses, and you don't feel satisfied until you achieve a fundamental level of understanding.
You embrace a lifelong learner mentality.
You are Bright.
You excel at solving abstract problems with data.
You grasp new concepts quickly and are eager to learn anything that will create value.
You also easily navigate the people aspects of a complex, global organization.
You are Bold.
You are a self-starter, taking initiative and driving progress with minimal direction.
You are not afraid to challenge the status quo, finding novel solutions to problems.
You thrive in a culture of empowerment, innovation, and rapid change.
You are Passionate.
You are excited by everything data, and you play with data just for fun.
You imbue a passion for excellence into everything you do, not only raising the bar, but also having fun along the way.
You love using data to drive product, process, and technology improvements.
As a Customer Analytics Specialist, you will Data analysis - Obtain, manipulate, and analyze data to answer specific or open-ended questions, utilizing statistical approaches as needed, and distill actionable insights.
Data visualization - Understand requirements, gather data from various data sources, conduct business analysis, and provide quantitative insights through presentations, reports, and dashboards.
Root cause identification - Understand Customer Care's business processes, identify root causes to business problems using data, and make recommendations.
Best practices - Recognize, develop, and adopt best practices in reporting and analysis:
automation, data integrity, test design, analysis, validation, and documentation.
Travel - Up to 5% of Domestic and International.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
At Audible, that means each role and every project has our audience in mind.
Because the same people who design, develop, and deploy our products also happen to use them.
To us, that speaks volumes.
ABOUT THIS ROLEThis role reports into the Senior Manager of Customer Analytics & Insights for Customer Care and is responsible for quantitative data analysis and visualization.
By combining a deep understanding of business concepts with knowledge of statistics and exploratory data analysis, you will uncover actionable insights and catalyze change for your internal customers, as well as Audible listeners.
Your analyses may take the form of root cause analysis, impact assessment, Voice of the Customer deep dives, and more - all with the goals of building a better product, reducing cost, increasing efficiency, and ultimately improving customer experience.
In the process, you will forge strong relationships with key cross-functional partners while developing a deep knowledge of Customer Care and the Audible business.
ABOUT YOU You are Curious.
You are highly inquisitive, possessing a natural desire to ask questions and test hypotheses, and you don't feel satisfied until you achieve a fundamental level of understanding.
You embrace a lifelong learner mentality.
You are Bright.
You excel at solving abstract problems with data.
You grasp new concepts quickly and are eager to learn anything that will create value.
You also easily navigate the people aspects of a complex, global organization.
You are Bold.
You are a self-starter, taking initiative and driving progress with minimal direction.
You are not afraid to challenge the status quo, finding novel solutions to problems.
You thrive in a culture of empowerment, innovation, and rapid change.
You are Passionate.
You are excited by everything data, and you play with data just for fun.
You imbue a passion for excellence into everything you do, not only raising the bar, but also having fun along the way.
You love using data to drive product, process, and technology improvements.
As a Customer Analytics Specialist, you will Data analysis - Obtain, manipulate, and analyze data to answer specific or open-ended questions, utilizing statistical approaches as needed, and distill actionable insights.
Data visualization - Understand requirements, gather data from various data sources, conduct business analysis, and provide quantitative insights through presentations, reports, and dashboards.
Root cause identification - Understand Customer Care's business processes, identify root causes to business problems using data, and make recommendations.
Best practices - Recognize, develop, and adopt best practices in reporting and analysis:
automation, data integrity, test design, analysis, validation, and documentation.
Travel - Up to 5% of Domestic and International.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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