Unit Manager
Good storytelling starts with great listening.
At Audible, that means each role and every project has our audience in mind.
Because the same people who design, develop, and deploy our products also happen to use them.
To us, that speaks volumes.
ABOUT THE ROLEAs a Unit Manager, you will have the opportunity to lead an inbound operation and will be responsible for leading, developing, and engaging a team of exceptional talent.
One of your focuses will be motivating, mentoring, and coaching your teams to become the best leaders they can be.
To achieve this, Unit Managers are creative problem solvers, interpret data, and deliver meaningful results that keenly drive productivity and efficiency.
This position requires a candidate with the proven ability to drive process improvements and the ability to keep pace with our explosive growth while motivating others to meet the challenges of an extremely deadline-driven environment.
ABOUT YOU You are obsessed with customer experience and understand the importance of a contact center operations.
You pride yourself on leading other leaders and have direct experience managing front-line supervisors in supporting their performance and their associates while delivering results on set goals.
You have an eye for efficiency and bring experience identifying and implementing large-scale process improvement initiatives using data-driven techniques.
As a Unit Manager, you will Lead and develop a team of 4 to 5 Team Managers and between 60 to 80 hourly associates.
Be responsible for the overall direction, coordination, and evaluation of the operation.
Be responsible for quarterly and yearly business reviews of the function.
Act as the primary information source for the team, maintaining efficiency and consistency, and taking corrective action when needed.
Proactively identify and lead process improvement initiatives for the team.
Mentor, train, and develop teammates for career progression, performance improvement, and recognition purposes.
Create, communicate, and maintain quality practices and standard work procedures to Team Managers and associates.
Build and deliver productivity plans by reviewing work forecasts, determining productivity requirements, and partnering with other operational teams.
Evaluate performance objectives and metrics to determine inbound productivity requirements to achieve efficiency, accuracy, and quality expectations.
Collaborate with other managers to share best practices across the network.
Demonstrate ability to lead teams and communicate with senior leadership.
Roll up your sleeves and do whatever is necessary; general manager / owner mentality.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
At Audible, that means each role and every project has our audience in mind.
Because the same people who design, develop, and deploy our products also happen to use them.
To us, that speaks volumes.
ABOUT THE ROLEAs a Unit Manager, you will have the opportunity to lead an inbound operation and will be responsible for leading, developing, and engaging a team of exceptional talent.
One of your focuses will be motivating, mentoring, and coaching your teams to become the best leaders they can be.
To achieve this, Unit Managers are creative problem solvers, interpret data, and deliver meaningful results that keenly drive productivity and efficiency.
This position requires a candidate with the proven ability to drive process improvements and the ability to keep pace with our explosive growth while motivating others to meet the challenges of an extremely deadline-driven environment.
ABOUT YOU You are obsessed with customer experience and understand the importance of a contact center operations.
You pride yourself on leading other leaders and have direct experience managing front-line supervisors in supporting their performance and their associates while delivering results on set goals.
You have an eye for efficiency and bring experience identifying and implementing large-scale process improvement initiatives using data-driven techniques.
As a Unit Manager, you will Lead and develop a team of 4 to 5 Team Managers and between 60 to 80 hourly associates.
Be responsible for the overall direction, coordination, and evaluation of the operation.
Be responsible for quarterly and yearly business reviews of the function.
Act as the primary information source for the team, maintaining efficiency and consistency, and taking corrective action when needed.
Proactively identify and lead process improvement initiatives for the team.
Mentor, train, and develop teammates for career progression, performance improvement, and recognition purposes.
Create, communicate, and maintain quality practices and standard work procedures to Team Managers and associates.
Build and deliver productivity plans by reviewing work forecasts, determining productivity requirements, and partnering with other operational teams.
Evaluate performance objectives and metrics to determine inbound productivity requirements to achieve efficiency, accuracy, and quality expectations.
Collaborate with other managers to share best practices across the network.
Demonstrate ability to lead teams and communicate with senior leadership.
Roll up your sleeves and do whatever is necessary; general manager / owner mentality.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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