Sr. Manager, UX Design
User Experience Design is at the heart of Audible's goal to be customer obsessed.
The UX team works ceaselessly to transform deep customer insights into delightful and innovative product experiences that drive business results and customer satisfaction.
We are searching for a passionate and experienced Senior Manager, UX Design who can utilize their design talents to ensure that Audible continues to lead through product innovation.
This position will is focused on delivering the Audible service on Amazon, Amazon devices, and marketing efforts on mobile and desktop.
You will help customers discover compelling new content, selecting the right plans and purchase options, and signing up for trials and membership.
ABOUT YOUDeliver high-quality productsYou have shifted your focus from solely producing designs to guiding and supporting a team that transforms knowledge of the customer into compelling product features and services.
You utilize your knowledge of design thinking techniques and tools to guide the team through the process of creating and delivering meaningful customer experiences.
Deepen customer knowledgeYou hold a fundamental belief that understanding customer needs creates the opportunity for product innovation.
You actively pursue ways to expand, evangelize, and share your customer knowledge, ensuring the work you and your team produces reflects that understanding.
You work to anticipate customer desires and keep connected to the pulse of customer sentiment.
Embrace and model a growth mindsetA discerning eye helps you hone your craft, and your constructive feedback helps others grow in a safe environment.
You create a learning environment where designers are encouraged to grow and expand their skills, techniques, and tools, and embrace failure as fuel for creative problem-solving.
You are continuously helping the entire team become more capable of solving complex problems and delivering thoughtful solutions.
A day in the life of a Senior Manager User Experience at Audible Lead small UX project teams that collaborate with cross-functional partners from product, insights & analytics, engineering, customer service, marketing, and QA.
Working with partners, you seek to understand, clarify goals, and refine requirements from the perspective of the customer.
Working with your UX team, you frame and shape the UX approach and proposed solutions maintaining alignment with UX and business strategies.
You transform project requirements and goals into clear, well-estimated plans; determining what activities, deliverables, and the number of iterations that are necessary to deliver the best quality design in the appropriate timeframe.
Work with your team to iteratively design, refine, and validate solutions.
Using your design skills you guide your team through the creation of wireframes, storyboards, walkthroughs and paper prototypes that communicate design ideas to the project team.
Graciously providing meaningful feedback and guiding the management of stakeholder input to improve the team's skills, perspectives, and design solutions.
You partner with User Research to ensure that design concepts meet our customer's expectations and deliver the desired results.
Guide your team through producing documentation that ensures design concepts are well understood by stakeholders and are detailed enough for efficient development.
You ensure that the team has accounted for variations across a wide variety of devices and platforms, handled error conditions and edge cases, and defined usable, elegant, and innovative interactions.
Deliver designs that promote our service-wide User Experience Strategy, and utilize our UX Design System, driving product coherence and continuity.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
The UX team works ceaselessly to transform deep customer insights into delightful and innovative product experiences that drive business results and customer satisfaction.
We are searching for a passionate and experienced Senior Manager, UX Design who can utilize their design talents to ensure that Audible continues to lead through product innovation.
This position will is focused on delivering the Audible service on Amazon, Amazon devices, and marketing efforts on mobile and desktop.
You will help customers discover compelling new content, selecting the right plans and purchase options, and signing up for trials and membership.
ABOUT YOUDeliver high-quality productsYou have shifted your focus from solely producing designs to guiding and supporting a team that transforms knowledge of the customer into compelling product features and services.
You utilize your knowledge of design thinking techniques and tools to guide the team through the process of creating and delivering meaningful customer experiences.
Deepen customer knowledgeYou hold a fundamental belief that understanding customer needs creates the opportunity for product innovation.
You actively pursue ways to expand, evangelize, and share your customer knowledge, ensuring the work you and your team produces reflects that understanding.
You work to anticipate customer desires and keep connected to the pulse of customer sentiment.
Embrace and model a growth mindsetA discerning eye helps you hone your craft, and your constructive feedback helps others grow in a safe environment.
You create a learning environment where designers are encouraged to grow and expand their skills, techniques, and tools, and embrace failure as fuel for creative problem-solving.
You are continuously helping the entire team become more capable of solving complex problems and delivering thoughtful solutions.
A day in the life of a Senior Manager User Experience at Audible Lead small UX project teams that collaborate with cross-functional partners from product, insights & analytics, engineering, customer service, marketing, and QA.
Working with partners, you seek to understand, clarify goals, and refine requirements from the perspective of the customer.
Working with your UX team, you frame and shape the UX approach and proposed solutions maintaining alignment with UX and business strategies.
You transform project requirements and goals into clear, well-estimated plans; determining what activities, deliverables, and the number of iterations that are necessary to deliver the best quality design in the appropriate timeframe.
Work with your team to iteratively design, refine, and validate solutions.
Using your design skills you guide your team through the creation of wireframes, storyboards, walkthroughs and paper prototypes that communicate design ideas to the project team.
Graciously providing meaningful feedback and guiding the management of stakeholder input to improve the team's skills, perspectives, and design solutions.
You partner with User Research to ensure that design concepts meet our customer's expectations and deliver the desired results.
Guide your team through producing documentation that ensures design concepts are well understood by stakeholders and are detailed enough for efficient development.
You ensure that the team has accounted for variations across a wide variety of devices and platforms, handled error conditions and edge cases, and defined usable, elegant, and innovative interactions.
Deliver designs that promote our service-wide User Experience Strategy, and utilize our UX Design System, driving product coherence and continuity.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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