Veterans Service Representative
The full performance GS-11 Veterans Service Representative (VSR) explains benefit programs and entitlement criteria, conducts interviews, identifies issues, gathers relevant evidence, adjudicates disability claims, and inputs data necessary to generate the disability award and notification letter to the veteran describing the decision and the reason for it. VSR duties include but are not limited to:
Serves as a primary contact for veterans, their beneficiaries, and their representatives and is the decision-maker for compensation or pension claims. Explains the full range of VA benefits and all related programs. Makes determinations as to eligibility for the type of benefit sought and analyzes, develops, and requests required evidence for certain claims requiring a rating decision. Decides the necessity for and type of examination, reexamination or opinions to determine the existence of or to evaluate disabilities resulting from diseases or injuries. Develops comprehensive requests for these examination/opinions to ensure appropriate evidence is received from which to adjudicate the claim. Prepares correspondence to members of Congress and special interest groups on case assignments and other controlled correspondence. Reviews all correspondence to private attorneys; acknowledges and revokes designations for private attorneys. Utilizes various electronic data processing (EDP) systems for inputting data related to claims adjudication, processing, monitoring, and correspondence preparation. Acts as an advocate for veterans and their beneficiaries in their dealings with other VA elements and organizations that affect their claims. Position Number:
02105A Position Description Title:
Veterans Service Representative Telework:
Telework available after meeting the requirements of the position Work Schedule:
8:
00 am to 4:
30 pm This is a bargaining unit position. Time-in-grade:
Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the close of this announcement. Time-In-Grade Requirement:
Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. The grade may have been in any occupation but must have been held in the Federal service. Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. GS-11:
52 weeks at the GS-10 level. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. NOTE:
To support your claim that you have the required time-in-grade, you must submit your most recent promotion, within-grade increase, or appointment SF-50. If you previously held a higher grade, you must also submit any SF-50 showing that grade. AND Specialized
Experience:
Applicants must have one year of specialized experience equivalent to at least the next lower grade in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to:
experience in the development, examination, investigation, adjudication, and authorization of claims for disability compensation, disability pension, death compensation, death pension benefits, life insurance benefits, etc. Such experience is to be substantive and relevant to the position being filled. OR GS-11:
A Ph.D. or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to such a degree. Education must be related to the position being filled. OR Applicants may also combine education and experience to qualify. To calculate, first identify the percentage of required education you have earned. When substituting you can use graduate level education you have earned beyond a Bachelor's Degree. Then identify the percentage of required experience you possess. Add the two percentages. The total percentage must equal at least 100 percent to qualify at the GS-11. For example, an applicant who has 9 semester hours of graduate level education (i.e. 50% of graduate education required) and 6 months of creditable specialized experience (i.e. 50% of the required experience) would equal 100% of the required experience for the position. A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer works helps build critical competencies, Knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Physical Requirements:
This work is sedentary.
Estimated Salary: $20 to $28 per hour based on qualifications.
Serves as a primary contact for veterans, their beneficiaries, and their representatives and is the decision-maker for compensation or pension claims. Explains the full range of VA benefits and all related programs. Makes determinations as to eligibility for the type of benefit sought and analyzes, develops, and requests required evidence for certain claims requiring a rating decision. Decides the necessity for and type of examination, reexamination or opinions to determine the existence of or to evaluate disabilities resulting from diseases or injuries. Develops comprehensive requests for these examination/opinions to ensure appropriate evidence is received from which to adjudicate the claim. Prepares correspondence to members of Congress and special interest groups on case assignments and other controlled correspondence. Reviews all correspondence to private attorneys; acknowledges and revokes designations for private attorneys. Utilizes various electronic data processing (EDP) systems for inputting data related to claims adjudication, processing, monitoring, and correspondence preparation. Acts as an advocate for veterans and their beneficiaries in their dealings with other VA elements and organizations that affect their claims. Position Number:
02105A Position Description Title:
Veterans Service Representative Telework:
Telework available after meeting the requirements of the position Work Schedule:
8:
00 am to 4:
30 pm This is a bargaining unit position. Time-in-grade:
Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the close of this announcement. Time-In-Grade Requirement:
Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. The grade may have been in any occupation but must have been held in the Federal service. Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. GS-11:
52 weeks at the GS-10 level. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. NOTE:
To support your claim that you have the required time-in-grade, you must submit your most recent promotion, within-grade increase, or appointment SF-50. If you previously held a higher grade, you must also submit any SF-50 showing that grade. AND Specialized
Experience:
Applicants must have one year of specialized experience equivalent to at least the next lower grade in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to:
experience in the development, examination, investigation, adjudication, and authorization of claims for disability compensation, disability pension, death compensation, death pension benefits, life insurance benefits, etc. Such experience is to be substantive and relevant to the position being filled. OR GS-11:
A Ph.D. or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to such a degree. Education must be related to the position being filled. OR Applicants may also combine education and experience to qualify. To calculate, first identify the percentage of required education you have earned. When substituting you can use graduate level education you have earned beyond a Bachelor's Degree. Then identify the percentage of required experience you possess. Add the two percentages. The total percentage must equal at least 100 percent to qualify at the GS-11. For example, an applicant who has 9 semester hours of graduate level education (i.e. 50% of graduate education required) and 6 months of creditable specialized experience (i.e. 50% of the required experience) would equal 100% of the required experience for the position. A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer works helps build critical competencies, Knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Physical Requirements:
This work is sedentary.
- Department:
0996 Veterans Claims Examining - Salary Range:
$73,962 to $96,149 per year
Estimated Salary: $20 to $28 per hour based on qualifications.
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