Veterans Service Representative
At the GS-07 level, the incumbent performs in a trainee capacity, work assignments will be under close technical supervision and review. The full performance GS-10 Veterans Service Representative (VSR) explains benefit programs and entitlement criteria, conducts interviews, identifies issues, gathers relevant evidence, adjudicates disability claims, and inputs data necessary to generate the disability award and notification letter to the veteran describing the decision and the reason for it. VSR duties include but are not limited to:
Serves as a primary contact for veterans, their beneficiaries, and their representatives and is the decision-maker for compensation or pension claims. Explains the full range of VA benefits and all related programs. Makes determinations as to eligibility for the type of benefit sought and analyzes, develops, and requests required evidence for certain claims requiring a rating decision. Decides the necessity for and type of examination, reexamination or opinions to determine the existence of or to evaluate disabilities resulting from diseases or injuries. Develops comprehensive requests for these examination/opinions to ensure appropriate evidence is received from which to adjudicate the claim. Prepares correspondence to members of Congress and special interest groups on case assignments and other controlled correspondence. Reviews all correspondence to private attorneys; acknowledges and revokes designations for private attorneys. Utilizes various electronic data processing (EDP) systems for inputting data related to claims adjudication, processing, monitoring, and correspondence preparation. Acts as an advocate for veterans and their beneficiaries in their dealings with other VA elements and organizations that affect their claims. Individual(s) selected for this position must be available to attend a mandatory 8-week consecutive training session. This training may require official government travel away from the permanent duty station to a different city and/or state. Flextour is not available during training. Promotion Potential:
The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level but depends on the selectee's demonstration of the ability to perform the duties of the higher grade to the satisfaction of the supervisor and the availability of ceiling, funding, and enough work to support the targeted position. This is a Bargaining Unit Position. Work schedule:
8:
00 am to 4:
30 pm Compressed Schedule:
May be available Virtual:
This is not a Virtual position Telework:
Not available while in Trainee status, must first meet internal standard operating procedure guidelines. Position Description Title/PD#:
Veterans Service Representative/ 37300A Financial Disclosure Report:
Not required To qualify for this position, applicants must meet all requirements by the closing date of this announcement, . Time-In-Grade Requirement:
Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-07 position you must have served 52 weeks at the GS-05. The grade may have been in any occupation but must have been held in the Federal service. Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. GS-07:
52 weeks at the GS-05 level. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. NOTE:
To support your claim that you have the required time-in-grade, you must submit your most recent promotion, within-grade increase, or appointment SF-50. If you previously held a higher grade, you must also submit any SF-50 showing that grade. AND Specialized
Experience:
Applicants must have one year of specialized experience equivalent to at least the next lower grade in the normal line of progression for the occupation in the organization. Demonstrated experience interpreting, regulations and applying laws required to explain, evaluate and recommend determinations of eligibility to claimant request for services and benefits. Examples of Specialized experience include, but are not limited to:
The ability to request relevant medical or administrative evidence to make eligibility determinations. Experience analyzing medical evidence, benefit and/or legal evidence to identify and recognize required actions for claim development. Experience in explaining program benefit entitlements and requirements OR Education:
GS-07:
Successful completion of one (1) full year (18 credit hours) of graduate level education in an accredited college or university which demonstrate the knowledge, skills, and abilities necessary to do the work. OR GS-07:
Completion of a full four-year (120 credit hours) course of study leading to a bachelor's degree from an accredited college or university and meet one of the following conditions under Superior Academic Achievement. Superior Academic Achievement (S.A.A.) is a means of qualifying on the basis of education, if you are within the area of consideration as stated in the Who May Be Considered section of this announcement (first page). S.A.A. is based on (1) class standing, (2) grade-point average, or (3) honor society membership. 1. Class standing--Applicants must be in the upper third of the graduating class in the college, university, or major subdivision, such as the College of Liberal Arts or the School of Business Administration, based on completed courses. 2. Grade-point average (G.P.A.)--Applicants must have a grade-point average of:
a. 3.0 or higher out of a possible 4.0 ('B' or better) as recorded on their official transcript, or as computed based on 4 years of education, or as computed based on courses completed during the final 2 years of the curriculum; or b. 3.5 or higher out of a possible 4.0 ('B+' or better) based on the average of the required courses completed in the major field or the required courses in the major field completed during the final 2 years of the curriculum. Grade-point averages are to be rounded to one decimal place. For example, 2.95 will round to 3.0 and 2.94 will round to 2.9. 3. Election to membership in a national scholastic honor society--Applicants can be considered eligible based on membership in one of the national scholastic honor societies. OR Applicants may also combine education and experience to qualify. To calculate, first identify the percentage of required education you have earned. When substituting you can use graduate level education you have earned beyond a bachelor's degree. Then identify the percentage of required experience you possess. Add the two percentages. The total percentage must equal at least 100 percent to qualify at the GS-07. For example, an applicant who has 9 semester hours of graduate level education (i.e. 50% of graduate education required) and 6 months of creditable specialized experience (i.e. 50% of the required experience) would equal 100% of the required experience for the position. Physical Requirements:
This position is primarily sedentary with some walking, standing, bending, and carrying of lightweight items (e.g. folders, claims files, etc.)
Estimated Salary: $20 to $28 per hour based on qualifications.
Serves as a primary contact for veterans, their beneficiaries, and their representatives and is the decision-maker for compensation or pension claims. Explains the full range of VA benefits and all related programs. Makes determinations as to eligibility for the type of benefit sought and analyzes, develops, and requests required evidence for certain claims requiring a rating decision. Decides the necessity for and type of examination, reexamination or opinions to determine the existence of or to evaluate disabilities resulting from diseases or injuries. Develops comprehensive requests for these examination/opinions to ensure appropriate evidence is received from which to adjudicate the claim. Prepares correspondence to members of Congress and special interest groups on case assignments and other controlled correspondence. Reviews all correspondence to private attorneys; acknowledges and revokes designations for private attorneys. Utilizes various electronic data processing (EDP) systems for inputting data related to claims adjudication, processing, monitoring, and correspondence preparation. Acts as an advocate for veterans and their beneficiaries in their dealings with other VA elements and organizations that affect their claims. Individual(s) selected for this position must be available to attend a mandatory 8-week consecutive training session. This training may require official government travel away from the permanent duty station to a different city and/or state. Flextour is not available during training. Promotion Potential:
The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level but depends on the selectee's demonstration of the ability to perform the duties of the higher grade to the satisfaction of the supervisor and the availability of ceiling, funding, and enough work to support the targeted position. This is a Bargaining Unit Position. Work schedule:
8:
00 am to 4:
30 pm Compressed Schedule:
May be available Virtual:
This is not a Virtual position Telework:
Not available while in Trainee status, must first meet internal standard operating procedure guidelines. Position Description Title/PD#:
Veterans Service Representative/ 37300A Financial Disclosure Report:
Not required To qualify for this position, applicants must meet all requirements by the closing date of this announcement, . Time-In-Grade Requirement:
Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-07 position you must have served 52 weeks at the GS-05. The grade may have been in any occupation but must have been held in the Federal service. Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. GS-07:
52 weeks at the GS-05 level. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. NOTE:
To support your claim that you have the required time-in-grade, you must submit your most recent promotion, within-grade increase, or appointment SF-50. If you previously held a higher grade, you must also submit any SF-50 showing that grade. AND Specialized
Experience:
Applicants must have one year of specialized experience equivalent to at least the next lower grade in the normal line of progression for the occupation in the organization. Demonstrated experience interpreting, regulations and applying laws required to explain, evaluate and recommend determinations of eligibility to claimant request for services and benefits. Examples of Specialized experience include, but are not limited to:
The ability to request relevant medical or administrative evidence to make eligibility determinations. Experience analyzing medical evidence, benefit and/or legal evidence to identify and recognize required actions for claim development. Experience in explaining program benefit entitlements and requirements OR Education:
GS-07:
Successful completion of one (1) full year (18 credit hours) of graduate level education in an accredited college or university which demonstrate the knowledge, skills, and abilities necessary to do the work. OR GS-07:
Completion of a full four-year (120 credit hours) course of study leading to a bachelor's degree from an accredited college or university and meet one of the following conditions under Superior Academic Achievement. Superior Academic Achievement (S.A.A.) is a means of qualifying on the basis of education, if you are within the area of consideration as stated in the Who May Be Considered section of this announcement (first page). S.A.A. is based on (1) class standing, (2) grade-point average, or (3) honor society membership. 1. Class standing--Applicants must be in the upper third of the graduating class in the college, university, or major subdivision, such as the College of Liberal Arts or the School of Business Administration, based on completed courses. 2. Grade-point average (G.P.A.)--Applicants must have a grade-point average of:
a. 3.0 or higher out of a possible 4.0 ('B' or better) as recorded on their official transcript, or as computed based on 4 years of education, or as computed based on courses completed during the final 2 years of the curriculum; or b. 3.5 or higher out of a possible 4.0 ('B+' or better) based on the average of the required courses completed in the major field or the required courses in the major field completed during the final 2 years of the curriculum. Grade-point averages are to be rounded to one decimal place. For example, 2.95 will round to 3.0 and 2.94 will round to 2.9. 3. Election to membership in a national scholastic honor society--Applicants can be considered eligible based on membership in one of the national scholastic honor societies. OR Applicants may also combine education and experience to qualify. To calculate, first identify the percentage of required education you have earned. When substituting you can use graduate level education you have earned beyond a bachelor's degree. Then identify the percentage of required experience you possess. Add the two percentages. The total percentage must equal at least 100 percent to qualify at the GS-07. For example, an applicant who has 9 semester hours of graduate level education (i.e. 50% of graduate education required) and 6 months of creditable specialized experience (i.e. 50% of the required experience) would equal 100% of the required experience for the position. Physical Requirements:
This position is primarily sedentary with some walking, standing, bending, and carrying of lightweight items (e.g. folders, claims files, etc.)
- Department:
0996 Veterans Claims Examining - Salary Range:
$49,976 to $64,964 per year
Estimated Salary: $20 to $28 per hour based on qualifications.
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