Tim / tam support analyst
Company Name:
Valleysoft Inc
Technologies:
- 2-8 years experience in managing deployment of :
- At least one identity and access management product such as: IBM Tivoli Identity Manager
- At least one Access Manager (Preferable) IBM Tivoli Access Manager
- Tivoli Suite; TAM 6.0+, TIM 5.1+, TDI 7, TDS 6.2
Responsibilities:
Interact with client
Lead support from onsite
Technical Skills:
- Preferred knowledge of Tivoli Access Manager
- Preferred knowledge of Tivoli Identity Manager
- Preferred experience with Websphere administration and configuration
- Preferred experience in both Microsoft Windows Server operating system
- Preferred experience in automated application deployments running on Weblogic on Java platform
- 1
year of experience working on directory solutions; Microsoft Active Directory preferred
- 2
year of coding experience in Java /J2EE
- Good knowledge and understanding of SDLC
Education And Professional Skills
- BA/BS Degree in Business Administration, Computer Science, Engineering, Accounting or Information Systems
- Strong oral and written communications skills
- Ability to take a broad view of his/her position and take initiative to communicate, interact and cooperate with others
- Demonstrated ability to write status reports and to participate in presentations
- Ability to work as a member of a team and independently
Activities:
System Administration, Routine maintenance, Backup and Availability operations, Application and Infrastructure monitoring (based on automated tools existing with customer) for Dev, SIT, UAT & Production servers
Provide Application L2 & L3 Support, Help Resolve Production issues, Defect Management, Release co-ordination, Patches / updates deployment and Triaging issues for IAM platform (Tivoli Suite).
Respond to the email requests on best effort basis, however these requests have to be transformed to tickets for calculation of Service Levels and Credits better tracking.
Participation in Disaster recovery testing, Recovering systems in case disaster is declared, Ensuring platform is in synch / DR Synch and moving systems back to production site.
Create knowledge base for ticket resolution, service optimization, audit support and quality reportingEstimated Salary: $20 to $28 per hour based on qualifications.
Valleysoft Inc
Technologies:
- 2-8 years experience in managing deployment of :
- At least one identity and access management product such as: IBM Tivoli Identity Manager
- At least one Access Manager (Preferable) IBM Tivoli Access Manager
- Tivoli Suite; TAM 6.0+, TIM 5.1+, TDI 7, TDS 6.2
Responsibilities:
Interact with client
Lead support from onsite
Technical Skills:
- Preferred knowledge of Tivoli Access Manager
- Preferred knowledge of Tivoli Identity Manager
- Preferred experience with Websphere administration and configuration
- Preferred experience in both Microsoft Windows Server operating system
- Preferred experience in automated application deployments running on Weblogic on Java platform
- 1
year of experience working on directory solutions; Microsoft Active Directory preferred
- 2
year of coding experience in Java /J2EE
- Good knowledge and understanding of SDLC
Education And Professional Skills
- BA/BS Degree in Business Administration, Computer Science, Engineering, Accounting or Information Systems
- Strong oral and written communications skills
- Ability to take a broad view of his/her position and take initiative to communicate, interact and cooperate with others
- Demonstrated ability to write status reports and to participate in presentations
- Ability to work as a member of a team and independently
Activities:
System Administration, Routine maintenance, Backup and Availability operations, Application and Infrastructure monitoring (based on automated tools existing with customer) for Dev, SIT, UAT & Production servers
Provide Application L2 & L3 Support, Help Resolve Production issues, Defect Management, Release co-ordination, Patches / updates deployment and Triaging issues for IAM platform (Tivoli Suite).
Respond to the email requests on best effort basis, however these requests have to be transformed to tickets for calculation of Service Levels and Credits better tracking.
Participation in Disaster recovery testing, Recovering systems in case disaster is declared, Ensuring platform is in synch / DR Synch and moving systems back to production site.
Create knowledge base for ticket resolution, service optimization, audit support and quality reportingEstimated Salary: $20 to $28 per hour based on qualifications.
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