Chief Technology Manager

Company Name:
This role is responsible for managing and providing hands on technical support services for internal and external customers, including a wide range of functions such as physical and virtual desktops, end-user applications, mobile device support, collaboration tools and other related technologies. The individual in this role leads a small team of technology support personnel comprised of employees, contractors and vendors. He/she sets the strategy and provides direction to the team while overseeing the implementation of initiatives that provide high quality customer experience. This includes working with vendors, partners and customer groups to identify and remediate defects in products/services. This role is also responsible for setting operational goals, plans and schedules, closely monitoring program execution, driving issue resolution, and ensuring successful achievement of goals within defined budgets. This role requires strong leadership, excellent communication skills, operational management skills, and technical skills.

Skills and Experience Preferred
At least 5 years of demonstrated hands on experience with focus on service desk operations and client technology management
Outstanding verbal and written communications skills are a must; Candidate must have a strong command of the English language and be able to speak briefly and concisely
Experience working effectively with executive management and board members
Expert knowledge of personal computer fundamentals, Microsoft Windows and Microsoft Office products
Prior experience with desktop, video and voice collaboration tools such as WebEx, GoToMeeting, MeetingPlace, Skype, Google Hangouts, and similar
Expert knowledge operating, configuring and supporting iOS, Android and Windows Phone mobile devices
Prior experience utilizing SharePoint to support business functions
Advanced understanding of AD user and computer management, GPOs, Microsoft Exchange, delegate management, and related disciplines
Prior experience using Microsoft System Center Configuration Manager for packaging and application deployment
Working knowledge of networking fundamentals
ITIL framework knowledge and understanding
Basic project management experience
Understanding of Cloud Computing technology use cases
Experience with Virtual desktop management (preferably VMware Horizon View)
Understanding of backup/restore technologies
Experience with automation as it pertains to user and application configurations
Bachelors degree or equivalent work experience
MCSE or similar certification desired

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