5433- Call center/ Help desk

Company Name:
ACT Consulting
This is Sam Paulson from ACT Consulting. We have a 6 month renewable contract opportunity with our direct client, a major, well healthcare Insurance Company. The
position
is located on-site in Newark, NJ.
If you are interested, please respond immediately to spaulson@act-info.com with a current version of your resume or call me on 919-249-6000.
If you do not feel this is a good match for your background or you are not currently interested in this opportunity, please feel free to pass this along to anyone who you think may be interested. Thank you for your time.

5433- Call center/ Help desk
Newark, NJ
6 months

3 + years of Help Desk experience in a large corporate environment
Performs problem management and resolution: diagnostic troubleshooting, problem logging and tracking, problem resolution, follow-up and escalation.
Performs analytical, technical and administrative work in the planning, design and installation of new and existing personal
computer
systems
Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals.
Minimum 2 years of call center experience, including over the phone technical problem resolution, customer service/customer support experience
Knowledge of key Desktop environment and applications (eg Windows, Novell, Microsoft Office, Lotus).

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