Lounge Food & Beverage Supervisor, American Airlines Lounges
With a career at HMSHost, you really benefit! We OfferHealth, dental and vision insuranceGenerous paid time off (vacation, flex or sick)Holiday payMeal and Transportation Benefits 401(k) retirement plan with company match or Pension Company paid life insurance Tuition reimbursementEmployee assistance programTraining and exciting career growth opportunitiesReferral program refer a friend and earn a bonus Benefits may vary by position so ask your recruiter for details.
SummaryThe Floor Captain is responsible for assisting management in monitoring the day-to-day activities of associate productivity, assigning responsibility, providing work directions and monitoring the schedule for adequate shift coverageResponsible for maintaining lounge spaces and complying with established service standards of customer service, staffing, appearance, cleanliness, and food and beverage.
Essential FunctionsEnsures all food and beverage, menus, equipment and spaces are set to established standardsProvides comprehensive floor presence, monitors day-to-day activities, productivity and assigns work responsibility to associatesMonitors and coordinates associate shift schedules and breaks for hourly associates to ensure the lounge is staffed correctlyMaintains and enforces service and guest experience standardsConducts inventory, orders liquor, beer, wine, and food and receives all purchasesMonitors quality and consistency of products and displaysFollows all customer payment, food safety, loss prevention, and Human Resources policies and proceduresEnsures that associates are in correct uniform and following health regulations and all other HMSHost and airline service standardsAssesses and coordinates on-the-job training for associatesOccasionally assists other team members wherever necessary during peak business times and while covering breaksMaintains good working relationshipsProvides input for hiring, firing, advancement, promotion or any other status change of associatesUtilizes associates strengths and provides ongoing feedback that reflects onprogress against individual development goals and business goalsEnsures a positive guest experience for all customers and resolves customer complaints in a manner consistent with policy, and with customer satisfaction in mindMinimum Qualifications, Knowledge, Skills, and Work EnvironmentRequires a minimum of 3 years of relevant work experience at lead level in a premium airport lounge or food and beverage establishment with high service standardsRequires front or back-of-the-house experience.
Requires ability to demonstrate tact and discretion in interactions with premium clienteleRequires ability to maintain a presentable and polished appearance in keeping with service standards for premium clienteleRequires the ability to bend, twist, and stand to perform normal job functionsRequires the ability to lift and/or move up to 40 lbsMust be customer focus, a team player and be able to work a flexible schedule to include weekends and some holidays.
Equal Opportunity Employer (EOE)Minority/Female/Disabled/Veteran (M/F/D/V)Drug Free Workplace (DFW)Source:
HMSHost#J-18808-Ljbffr Apply to this job.
Think you're the perfect candidate? Apply on company site Estimated Salary: $20 to $28 per hour based on qualifications.
SummaryThe Floor Captain is responsible for assisting management in monitoring the day-to-day activities of associate productivity, assigning responsibility, providing work directions and monitoring the schedule for adequate shift coverageResponsible for maintaining lounge spaces and complying with established service standards of customer service, staffing, appearance, cleanliness, and food and beverage.
Essential FunctionsEnsures all food and beverage, menus, equipment and spaces are set to established standardsProvides comprehensive floor presence, monitors day-to-day activities, productivity and assigns work responsibility to associatesMonitors and coordinates associate shift schedules and breaks for hourly associates to ensure the lounge is staffed correctlyMaintains and enforces service and guest experience standardsConducts inventory, orders liquor, beer, wine, and food and receives all purchasesMonitors quality and consistency of products and displaysFollows all customer payment, food safety, loss prevention, and Human Resources policies and proceduresEnsures that associates are in correct uniform and following health regulations and all other HMSHost and airline service standardsAssesses and coordinates on-the-job training for associatesOccasionally assists other team members wherever necessary during peak business times and while covering breaksMaintains good working relationshipsProvides input for hiring, firing, advancement, promotion or any other status change of associatesUtilizes associates strengths and provides ongoing feedback that reflects onprogress against individual development goals and business goalsEnsures a positive guest experience for all customers and resolves customer complaints in a manner consistent with policy, and with customer satisfaction in mindMinimum Qualifications, Knowledge, Skills, and Work EnvironmentRequires a minimum of 3 years of relevant work experience at lead level in a premium airport lounge or food and beverage establishment with high service standardsRequires front or back-of-the-house experience.
Requires ability to demonstrate tact and discretion in interactions with premium clienteleRequires ability to maintain a presentable and polished appearance in keeping with service standards for premium clienteleRequires the ability to bend, twist, and stand to perform normal job functionsRequires the ability to lift and/or move up to 40 lbsMust be customer focus, a team player and be able to work a flexible schedule to include weekends and some holidays.
Equal Opportunity Employer (EOE)Minority/Female/Disabled/Veteran (M/F/D/V)Drug Free Workplace (DFW)Source:
HMSHost#J-18808-Ljbffr Apply to this job.
Think you're the perfect candidate? Apply on company site Estimated Salary: $20 to $28 per hour based on qualifications.
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