United Airlines
Description There's never been a more exciting time to join United Airlines.
We're on a path towards becoming the best airline in the history of aviation.
Our shared purpose - Connecting People, Uniting the World - is about more than getting people from one place to another.
It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have an outstanding responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce.
And we're growing - in the years ahead, we'll hire tens of thousands of people across every area of the airline.
Our careers include a competitive benefits package sought at keeping you happy, balanced and well-traveled.
From employee-run Business Resource Group communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work.
Are you ready to travel the world?Why Inflight Services?Our customers choose United because of our dedication to safety and passion for service.
United's Inflight Services team is made up of diverse, driven individuals working together to Connect People and Unite the World.
From operational leadership and crew planning to safety and service procedures, our Inflight Services team provides the innovative ways, tools, training and mentorship needed for our flight attendants to deliver the best possible customer experience, and aid in our mission to become the best airline in the history of aviation.
Job overview and responsibilitiesA day in the life of a United Airlines Inflight Supervisor is dynamic and multi-layered.
It comprises of engaging and supporting a diverse team of flight attendants, encouraging trust with our flight crew members, working closely with other operational teams to deliver outstanding customer service while demonstrating our Core4 values.
If you like a fast paced, 24/7 operational environment then this exciting opportunity is for you! From managing performance and recognition to delivering a safe timely operation, you will have the ability to craft how our customers and co-workers feel about United.
Encourage flight attendants to deliver a high-quality onboard experience to drive improvement in our Net Promoter Score (NPS)Recognize flight attendants for outstanding service, teamwork and performanceAssist our flight attendants, at the Concierge Desk and resolve issues in the moment as vitalExercise United's core4 values to provide local support and care for flight attendants during any Inflight incidentOversee the performance of the flight attendant team in line with the flight attendant collective bargaining agreementConduct investigations regarding performance, complaints, or other work-related issuesKeep our flight attendant team advised by sharing corporate initiatives and changes in policy or proceduresShowcase the delivery of new Inflight products as determined by the Flight Experience teamEnsure daily company goals, policy and procedure compliance are metCoordinate with customer service and Station Operations Center (SOC) to ensure operational successEnsure safety goals are met and FAA regulatory requirements are consistently adhered to by the teamTeam oriented, with enthusiasm for people and delivering exceptional serviceDevelop positive relationships with team members and other work groups to achieve our common goalsParticipate in planeside briefings and engage with flight attendants to ensure they have the tools and resources to perform their jobs effectivelyShare customer feedback and advance issues that may interfere with the crew's ability to deliver the prescribed serviceQualifications Required Minimum 2 years equivalent or similar work experience2
years leadership experience leading and influencing a teamRequired to attend United's flight attendant training to earn FAA certification if not currently flight qualifiedMust possess exceptional planning and organizational skills, along with strong written and oral communication skillsPositive demeanor and ability to adapt to constantly evolving work environmentDemonstrated conflict resolution and decision-making capabilityProven track record to work independently and in a team environmentMust be legally authorized to work in the United States for any employer without sponsorshipSuccessful completion of interview required to meet job qualificationReliable, punctual attendance is a crucial function of the positionPreferredBachelor's degreeInflight Service, travel industry or hospitality leadership experience highly preferredExperience supervising a unionized workgroupAbout the Company:
United Airlines.
Estimated Salary: $20 to $28 per hour based on qualifications.
We're on a path towards becoming the best airline in the history of aviation.
Our shared purpose - Connecting People, Uniting the World - is about more than getting people from one place to another.
It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have an outstanding responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce.
And we're growing - in the years ahead, we'll hire tens of thousands of people across every area of the airline.
Our careers include a competitive benefits package sought at keeping you happy, balanced and well-traveled.
From employee-run Business Resource Group communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work.
Are you ready to travel the world?Why Inflight Services?Our customers choose United because of our dedication to safety and passion for service.
United's Inflight Services team is made up of diverse, driven individuals working together to Connect People and Unite the World.
From operational leadership and crew planning to safety and service procedures, our Inflight Services team provides the innovative ways, tools, training and mentorship needed for our flight attendants to deliver the best possible customer experience, and aid in our mission to become the best airline in the history of aviation.
Job overview and responsibilitiesA day in the life of a United Airlines Inflight Supervisor is dynamic and multi-layered.
It comprises of engaging and supporting a diverse team of flight attendants, encouraging trust with our flight crew members, working closely with other operational teams to deliver outstanding customer service while demonstrating our Core4 values.
If you like a fast paced, 24/7 operational environment then this exciting opportunity is for you! From managing performance and recognition to delivering a safe timely operation, you will have the ability to craft how our customers and co-workers feel about United.
Encourage flight attendants to deliver a high-quality onboard experience to drive improvement in our Net Promoter Score (NPS)Recognize flight attendants for outstanding service, teamwork and performanceAssist our flight attendants, at the Concierge Desk and resolve issues in the moment as vitalExercise United's core4 values to provide local support and care for flight attendants during any Inflight incidentOversee the performance of the flight attendant team in line with the flight attendant collective bargaining agreementConduct investigations regarding performance, complaints, or other work-related issuesKeep our flight attendant team advised by sharing corporate initiatives and changes in policy or proceduresShowcase the delivery of new Inflight products as determined by the Flight Experience teamEnsure daily company goals, policy and procedure compliance are metCoordinate with customer service and Station Operations Center (SOC) to ensure operational successEnsure safety goals are met and FAA regulatory requirements are consistently adhered to by the teamTeam oriented, with enthusiasm for people and delivering exceptional serviceDevelop positive relationships with team members and other work groups to achieve our common goalsParticipate in planeside briefings and engage with flight attendants to ensure they have the tools and resources to perform their jobs effectivelyShare customer feedback and advance issues that may interfere with the crew's ability to deliver the prescribed serviceQualifications Required Minimum 2 years equivalent or similar work experience2
years leadership experience leading and influencing a teamRequired to attend United's flight attendant training to earn FAA certification if not currently flight qualifiedMust possess exceptional planning and organizational skills, along with strong written and oral communication skillsPositive demeanor and ability to adapt to constantly evolving work environmentDemonstrated conflict resolution and decision-making capabilityProven track record to work independently and in a team environmentMust be legally authorized to work in the United States for any employer without sponsorshipSuccessful completion of interview required to meet job qualificationReliable, punctual attendance is a crucial function of the positionPreferredBachelor's degreeInflight Service, travel industry or hospitality leadership experience highly preferredExperience supervising a unionized workgroupAbout the Company:
United Airlines.
Estimated Salary: $20 to $28 per hour based on qualifications.
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