Vendor Relationship Manager
Job summaryGood storytelling starts with great listening.
At Audible, that means each role and every project has our audience in mind.
Because the same people who design, develop, and deploy our products also happen to use them.
To us, that speaks volumes.
ABOUT THIS ROLEThe Vendor Relationship Manager will be responsible for managing partnerships and performance of our Global Outsourcer Partners to deliver world class service by implementing new programs, cultivating operational excellence and working with Audible teams to positively impact customer experience.
This is a high-impact, high-visibility position that interacts with a broad range of stakeholders, requires a superior self-directed individual with strong attention to detail and great organizational skills.
ABOUT YOUYou draw from previous contact center operations experience, have the ability to multitask, make smart and timely decisions with limited guidance, and react with appropriate levels of urgency to situations that require quick turnaround.
You are an innovative leader with the ability to identify opportunities and influence stakeholders to gain support and overcome resistance with data and persuasion.
You have the ability to utilize strong analytical and problem-solving skills to work through complex challenges.
As a Vending Relationship Manager, you willManage a network of partners to key performance indicators which include but not limited to SLA's and compliance while holding vendors accountable to the highest standard of customer obsession by solving escalations, drive continuous improvement and share best practices by conducting root cause analysis and operation process standardization.
Develop and maintain strong working relationships with vendors and stakeholders across different levels of the organization that encourages participation and ownership along with a continuous focus on action and customer satisfaction.
Engage with our partners to deliver new and innovative customer care capabilities.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
At Audible, that means each role and every project has our audience in mind.
Because the same people who design, develop, and deploy our products also happen to use them.
To us, that speaks volumes.
ABOUT THIS ROLEThe Vendor Relationship Manager will be responsible for managing partnerships and performance of our Global Outsourcer Partners to deliver world class service by implementing new programs, cultivating operational excellence and working with Audible teams to positively impact customer experience.
This is a high-impact, high-visibility position that interacts with a broad range of stakeholders, requires a superior self-directed individual with strong attention to detail and great organizational skills.
ABOUT YOUYou draw from previous contact center operations experience, have the ability to multitask, make smart and timely decisions with limited guidance, and react with appropriate levels of urgency to situations that require quick turnaround.
You are an innovative leader with the ability to identify opportunities and influence stakeholders to gain support and overcome resistance with data and persuasion.
You have the ability to utilize strong analytical and problem-solving skills to work through complex challenges.
As a Vending Relationship Manager, you willManage a network of partners to key performance indicators which include but not limited to SLA's and compliance while holding vendors accountable to the highest standard of customer obsession by solving escalations, drive continuous improvement and share best practices by conducting root cause analysis and operation process standardization.
Develop and maintain strong working relationships with vendors and stakeholders across different levels of the organization that encourages participation and ownership along with a continuous focus on action and customer satisfaction.
Engage with our partners to deliver new and innovative customer care capabilities.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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