UX Research Ops Specialist
User Experience Research is at the heart of Audible's goal to be obsessed with our customers, bringing their point of view to the innovation, design and implementation of our products.
We work ceaselessly to understand consumer attitudes, goals and behaviors so that we can create the most delightful and innovative experiences for them.
We focus on learning why people do the things they do when interacting with Audible.
We strategize so that we apply the right research at the right time for the right problems.
Our research informs and empowers our product and design teams to create the best and most delightful experiences for our customers.
The UX Research team is searching for an energetic UX ResearchOps Associate to join our growing team here at Audible.
ABOUT YOU You're passionate about people and are determined to provide consumers who participate in our research studies with a great experience.
You're detail obsessed, insanely organized and love to create order out of chaos.
You are a people person and love to interact with those from all different walks of life and provide them with a comfortable experience while they are participating in research with us.
You are able to quickly adapt to changing conditions and requirements in an exciting innovative environment.
You are great at handling and clarifying ambiguity.
You quickly and efficiently get things done and ask the right questions when you hit a roadblock.
You are great at managing multiple streams of work at once.
You love connecting with people both in person and through digital media.
You crave collaborating with innovative researchers, designers, product managers and engineers exploring the limits of audio content discovery, subscription and consumption experiences.
KEY RESPONSIBILITIES Be the go-to person for recruiting of participants for user research at Audible.
Manage the recruitment process of research participants for research studies happening at Audible, consumer homes, or other places consumers might enjoy listening with Audible.
Continually improve and perfect our recruiting efforts so we get the best participants possible for research.
Manage a calendar and intake process for user research studies happening across Audible.
Greet participants for research and make sure they are taken care of while they are with us.
Coordinate with research, design and product team members to make sure research studies progress smoothly.
Support the compliancy of our recruiting process with our Legal and Privacy teams.
Support the management of relationships with our recruitment vendors to ensure a smooth process for us as well as for the people that are recruited for research.
Support the management of relationships with our remote research and design tool vendors, such as InVision, UserZoom, usertesting.
com and others.
Support the management of access to our remote research tools, employee panel and large insider community so that we can quickly launch research studies.
Be a strong and vocal advocate.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
We work ceaselessly to understand consumer attitudes, goals and behaviors so that we can create the most delightful and innovative experiences for them.
We focus on learning why people do the things they do when interacting with Audible.
We strategize so that we apply the right research at the right time for the right problems.
Our research informs and empowers our product and design teams to create the best and most delightful experiences for our customers.
The UX Research team is searching for an energetic UX ResearchOps Associate to join our growing team here at Audible.
ABOUT YOU You're passionate about people and are determined to provide consumers who participate in our research studies with a great experience.
You're detail obsessed, insanely organized and love to create order out of chaos.
You are a people person and love to interact with those from all different walks of life and provide them with a comfortable experience while they are participating in research with us.
You are able to quickly adapt to changing conditions and requirements in an exciting innovative environment.
You are great at handling and clarifying ambiguity.
You quickly and efficiently get things done and ask the right questions when you hit a roadblock.
You are great at managing multiple streams of work at once.
You love connecting with people both in person and through digital media.
You crave collaborating with innovative researchers, designers, product managers and engineers exploring the limits of audio content discovery, subscription and consumption experiences.
KEY RESPONSIBILITIES Be the go-to person for recruiting of participants for user research at Audible.
Manage the recruitment process of research participants for research studies happening at Audible, consumer homes, or other places consumers might enjoy listening with Audible.
Continually improve and perfect our recruiting efforts so we get the best participants possible for research.
Manage a calendar and intake process for user research studies happening across Audible.
Greet participants for research and make sure they are taken care of while they are with us.
Coordinate with research, design and product team members to make sure research studies progress smoothly.
Support the compliancy of our recruiting process with our Legal and Privacy teams.
Support the management of relationships with our recruitment vendors to ensure a smooth process for us as well as for the people that are recruited for research.
Support the management of relationships with our remote research and design tool vendors, such as InVision, UserZoom, usertesting.
com and others.
Support the management of access to our remote research tools, employee panel and large insider community so that we can quickly launch research studies.
Be a strong and vocal advocate.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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