Program Manager, Audio Visual Events
Job summaryGood storytelling starts with great listening.
At Audible, that means each role and every project has our audience in mind.
Because the same people who design, develop, and deploy our products also happen to use them.
To us, that speaks volumes.
ABOUT THIS ROLEAs an AV Program Manager, you will work in tandem with the Audible employees, contractors and vendors to create a seamless in-person, virtual or hybrid event.
You will be the first line of AV Event support which will include the scheduling of events, setting up equipment, pre-event checks, post event shutdown, equipment rentals, 3rd party vendor support and maintenance schedules.
Perform weekly checks on all event spaces to ensure functionality and immediately fix or escalate any issues to other team members to ensure little to no downtime.
You will provide trouble-shooting and help desk support for event support customers, master control operations, off-campus multi-media event support, live and post video production services (lighting, audio, recording, directing, editing, and media duplication for internal and external use).
Post-production activities include managing incoming/outgoing assets, editing, versioning, and upkeep of asset catalog.
Potentially, you will need to travel and/or work outside of normal business hours, to include evenings and weekends, for special events or for international teams.
Create run-books or documentation on event space usage and use the internal ticketing system to track issues and metrics.
As a team, we constantly seek opportunities to improve and streamline our AV processes, maintain and update the internal and user facing documentation for all managed services, and jump in to troubleshoot and resolve AV related issues.
ABOUT THE TEAMAs a member of the AV team you will have the opportunity to develop your career by maintaining and supporting Audible's unique corporate infrastructure, services platforms and employees.
This is a challenging role that demands strong communication skills, technical, analytical and problem-solving competencies and most importantly, customer obsession.
As a Program Manager, Audio Visual Events, you willExhibit excellent customer interaction.
Manage, schedule, and operate live events.
Facilitate and monitor key A/V meetings and events, including live-streams.
Plan and guide other teams in best approach to events.
Post Production AV activities like editing for distribution, catalog and archive.
Own and grow Audio Visual Events Program.
Manage Stage Crews, Rentals and Vendors.
Configure, maintain, and troubleshoot streaming platform and equipment.
Configure, maintain, and troubleshoot Live Event Systems/ Meeting Systems.
Pull, manage, and terminate cables and troubleshoot equipment and racks.
Manage event spaces to conform to organizational best practices.
Track project assignments and adjust personal schedule based on project priorities.
Work autonomously to resolve most support issues.
Provide Operational Excellence technical leadership, identify root causes, and implement permanent solutions.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
At Audible, that means each role and every project has our audience in mind.
Because the same people who design, develop, and deploy our products also happen to use them.
To us, that speaks volumes.
ABOUT THIS ROLEAs an AV Program Manager, you will work in tandem with the Audible employees, contractors and vendors to create a seamless in-person, virtual or hybrid event.
You will be the first line of AV Event support which will include the scheduling of events, setting up equipment, pre-event checks, post event shutdown, equipment rentals, 3rd party vendor support and maintenance schedules.
Perform weekly checks on all event spaces to ensure functionality and immediately fix or escalate any issues to other team members to ensure little to no downtime.
You will provide trouble-shooting and help desk support for event support customers, master control operations, off-campus multi-media event support, live and post video production services (lighting, audio, recording, directing, editing, and media duplication for internal and external use).
Post-production activities include managing incoming/outgoing assets, editing, versioning, and upkeep of asset catalog.
Potentially, you will need to travel and/or work outside of normal business hours, to include evenings and weekends, for special events or for international teams.
Create run-books or documentation on event space usage and use the internal ticketing system to track issues and metrics.
As a team, we constantly seek opportunities to improve and streamline our AV processes, maintain and update the internal and user facing documentation for all managed services, and jump in to troubleshoot and resolve AV related issues.
ABOUT THE TEAMAs a member of the AV team you will have the opportunity to develop your career by maintaining and supporting Audible's unique corporate infrastructure, services platforms and employees.
This is a challenging role that demands strong communication skills, technical, analytical and problem-solving competencies and most importantly, customer obsession.
As a Program Manager, Audio Visual Events, you willExhibit excellent customer interaction.
Manage, schedule, and operate live events.
Facilitate and monitor key A/V meetings and events, including live-streams.
Plan and guide other teams in best approach to events.
Post Production AV activities like editing for distribution, catalog and archive.
Own and grow Audio Visual Events Program.
Manage Stage Crews, Rentals and Vendors.
Configure, maintain, and troubleshoot streaming platform and equipment.
Configure, maintain, and troubleshoot Live Event Systems/ Meeting Systems.
Pull, manage, and terminate cables and troubleshoot equipment and racks.
Manage event spaces to conform to organizational best practices.
Track project assignments and adjust personal schedule based on project priorities.
Work autonomously to resolve most support issues.
Provide Operational Excellence technical leadership, identify root causes, and implement permanent solutions.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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